Case study
Trust by Design
Research and a framework for trustworthy AI experiences, built with public sector AI implementation teams.
The situation
Placeholder: Context: organisation type, scale, the AI initiative involved and why it was stuck. Anonymise where needed.
Audit
What I found
Placeholder: Research methods used, who you spoke to, and the key barriers or opportunities found.
Pathway
The pathway we designed
Placeholder: The learning pathway, adoption journey or workflow you designed, and for which roles.
Prototype
What we made tangible
Placeholder: What you built or prototyped, and with which tools.
Test
What testing showed
Placeholder: How people responded: comprehension, trust, failure states, oversight. Use only verified findings.
Scale
What scaled, changed or stopped
Placeholder: Decisions the evidence supported. Only include outcomes you can stand behind.
What the organisation can do now
Placeholder: The lasting change in capability, practice or governance.
My role
Placeholder: Your specific contribution, the team, and timeframe.