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AI rollout is messy. Let's talk about why.
Conversations I'd like to have with your organisation.
- We bought Copilot. Why isn't everyone using it?
- Everyone completed AI training. Why hasn't their work changed?
- We have hundreds of AI use cases. Which ones matter?
- People are using AI, but nobody really knows how.
- Our governance makes sense on paper, but people don't know what to do in real situations.
- Our prototype works. Why don't users trust it?
- We automated the process. Why did we create more work?
- We want AI agents. Where should humans remain involved?
- Everyone wants an AI strategy. What problem are we actually trying to solve?
Bring me the messy AI problem.
I'm most interested in the point where the technology exists, the strategy sounds convincing, and reality gets complicated.